The RTO Show: "Let's talk Rent to Own"

The RTO Show Podcast is the podcast for the rent-to-own industry, hosted by Pete Shau, an industry insider with more than 20 years of experience in RTO operations, sales, leadership, marketing, and store growth.

Each episode brings candid conversations, practical insights, and real stories from the people shaping the RTO community, including operators, vendors, association leaders, store teams, industry veterans, and innovators helping move rent-to-own forward.

Pete’s conversations are built for seasoned veterans, newcomers, owners, managers, vendors, and anyone who wants to learn from the shared experiences, hard-earned lessons, and fresh perspectives inside the rent-to-own industry.

From lead generation, lead management, customer behavior, store traffic, door swings, sales process, collections, training, recruitment, and leadership development to technology, CRM integration, mobile-first shopping, Google ranking, Facebook ads, video marketing, advocacy, APRO, TRIB Group, RTO World, LegCon, and the future of the rent-to-own business model, The RTO Show helps listeners understand what is really happening in RTO.

If you work in RTO, serve the RTO industry, or want to better understand the people, challenges, trends, and opportunities behind rent-to-own, The RTO Show Podcast is your insider’s guide to the industry’s pulse.

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Guest

Ben McCauley

Ben McCauley is a Store Manager at Castle Rental and Pawn, a family-owned and operated rent-to-own and pawn company with multiple locations across Northwest Arkansas. Ben manages the Centerton, Arkansas location, where Castle Rental has been serving the community for over 40 years with flexible rent-to-own options on furniture, appliances, electronics, computers, gaming systems, and more. Known for his people-first leadership style, Ben has built a reputation as a store manager who invests in his team and his community — championing practices like loss leaders, outbound customer calls, and creative customer engagement. His passion for the RTO model, local sponsorships, and employee recognition reflect the community-rooted culture that has made Castle Rental a trusted name in the Northwest Arkansas market for generations.

Guest appearance on:

How Pawn & RTO Under the Same roof Works