The RTO Show: "Let's talk Rent to Own"

The RTO Show Podcast is the podcast for the rent-to-own industry, hosted by Pete Shau, an industry insider with more than 20 years of experience in RTO operations, sales, leadership, marketing, and store growth.

Each episode brings candid conversations, practical insights, and real stories from the people shaping the RTO community, including operators, vendors, association leaders, store teams, industry veterans, and innovators helping move rent-to-own forward.

Pete’s conversations are built for seasoned veterans, newcomers, owners, managers, vendors, and anyone who wants to learn from the shared experiences, hard-earned lessons, and fresh perspectives inside the rent-to-own industry.

From lead generation, lead management, customer behavior, store traffic, door swings, sales process, collections, training, recruitment, and leadership development to technology, CRM integration, mobile-first shopping, Google ranking, Facebook ads, video marketing, advocacy, APRO, TRIB Group, RTO World, LegCon, and the future of the rent-to-own business model, The RTO Show helps listeners understand what is really happening in RTO.

If you work in RTO, serve the RTO industry, or want to better understand the people, challenges, trends, and opportunities behind rent-to-own, The RTO Show Podcast is your insider’s guide to the industry’s pulse.

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Guest

Vance Morris

Vance Morris is a former Walt Disney World leader, entrepreneur, author, and one of the most sought-after customer experience consultants in the country. During his decade with Disney, Vance rose through the ranks before landing his signature achievement — designing, opening, and operating Chef Mickey's, Disney's flagship character dining experience.

After leaving the magic kingdom behind, Vance took those same service principles into the real world, consulting for major brands and government agencies before launching his own business and coaching firm, Deliver Service Now! His mission: help businesses of every size implement Disney-caliber service systems — and then use direct response marketing to profit from them.

A speaker, author, and stage veteran who has shared the spotlight with names like Daymond John and Jack Canfield, Vance brings high-energy, actionable insight to every audience he addresses.

Guest appearance on:

Fix Customer Service Before It Costs You